Calgary Rental Properties-City Search-Calgary House Rentals

Our Company | Our Team | Concierge Enroute

MEET THE TEAM
Working as a team allows us to take customer service to new levels.

The FRS Citysearch team was carefully selected for their knowledge in all aspects of property management and acumen in the area of relocations. Relocations involve adjustments and therefore require the ultimate in patience, adaptability and good humour. We realize time is a priority - we think fast, walk fast and get things done - often well before deadlines. We have time to give close attention to your needs.

Our success is based on having sound knowledge of our market. We respond to customers promptly and efficiently and make full use of all the resources available to match excellent tenants with the best possible properties.

We have applied a Total Quality Management philosophy that clearly differentiates the company.

We earn our customers' trust and confidence in four key areas:

1. Communication We are responsive, knowledgeable, informative, innovative.
2. Cost We are always looking for ways to reduce our customers' cost without reducing service quality.
3. Reports We provide timely, accurate billings and meaningful program reports.
4. Helpful and Courteous We are helpful and courteous in all our dealings.
Since inception, these customer support initiatives have created a superior track record for our company in terms of satisfaction and value for investment that benefits our customers.

We seek out employees with culturally and geographically diverse backgrounds, education and experience. We provide comprehensive initial and continuing training and are always looking for ways to improve our processes. As we deal with owners and tenants relocating to/from Calgary, our staff are "internationalist" professionals and are well versed in global cultures, trends and affairs.

"Every client is important to us. We treat each one as if they are our only client" Please feel free to communicate any general questions concerning the company to Lisa Hamielec, President and CEO at info@frsrelocation.com or citysearch@frsrelocation.com (general delivery). Of course, we would be pleased to communicate with you by phone, fax or mail.